Privacy Policy
At 9010 Group (“we,” “us,” or “our”), accessible via 9010group.com, we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information, and outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
Your privacy is of paramount importance to us. We are dedicated to safeguarding your personal data by implementing appropriate technical, administrative, and organizational measures. We process your data lawfully, fairly, and transparently to ensure the highest level of privacy protection.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website, 9010group.com, and related services. 9010 Group is the data controller of your personal data and responsible for determining the purposes and means of processing your personal information, as outlined herein.
For any inquiries about this policy or how your data is processed, please contact us at: [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
We collect information related to your activity on 9010group.com, including browser type, IP address, time of access, pages viewed, referring URLs, and session duration.
b. Account Data
If you register or create an account, we may collect your name, email address, mailing address, phone number, and other relevant identifiers.
c. Profile Data
We maintain records of your preferences, interests, purchase history, behavior analytics, and interactions with our content and services.
d. Communication Data
This includes your correspondence with us, support tickets, feedback, chat history, and any communication you initiate or respond to.
e. Technical Data
We collect device information (such as device type, operating system, browser version), unique device identifiers, and system configuration data used to access 9010group.com.
f. Transaction Data
When conducting business with us, we collect purchases, order history, billing and shipping addresses, and payment-related data (processed securely via third-party payment processors).
g. Preference Data
We manage your consent preferences, including marketing subscriptions, opt-ins, product interests, and cookie settings.
4. Legal Bases for Processing
We process your personal data under one or more of the following legal grounds:
– Contractual Necessity: To provide products or services you have requested or purchased.
– Legitimate Interests: To operate and improve our website and services, optimize user experience, and secure our platform.
– Consent: When you provide us with your explicit permission to send marketing communications or collect certain data.
– Legal Obligation: To comply with applicable legal and regulatory requirements.
5. Your Rights Under GDPR and CCPA
In accordance with GDPR and CCPA, you have the following rights with respect to your personal data:
– Right of Access: You may request access to the personal information we hold about you.
– Right to Rectification: You may correct inaccurate or incomplete data.
– Right to Erasure: You may request that we delete your data, subject to lawful exceptions.
– Right to Restrict Processing: You may request limited use of your data under certain conditions.
– Right to Data Portability: You may request a copy of your information in a structured, commonly used format.
– Right to Object: You may object to data processing based on legitimate interests or direct marketing.
– Do Not Sell My Personal Information (CCPA): California residents may opt out of the sale of their personal data.
– Non-Discrimination: You will not face discrimination for exercising your rights.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement a range of physical, technical, and administrative safeguards to protect your data, including:
– End-to-end encryption of data in transit and at rest;
– Role-based access controls and secure authentication protocols;
– Regular risk assessments and security audits;
– Continuous monitoring and secure data storage;
– Staff training on data privacy and cybersecurity best practices.
7. International Transfers
If your personal data is transferred outside the European Economic Area (EEA), such transfer will be conducted pursuant to Standard Contractual Clauses or other lawful mechanisms that ensure an adequate level of data protection consistent with applicable privacy laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. General retention periods include:
– Account and Profile Data: Retained for the duration of the user relationship and up to 7 years post-account closure;
– Transaction Data: Retained for 7 years for accounting and regulatory purposes;
– Communication Data: Retained for 2 years for quality assurance and dispute resolution;
– Technical and Usage Data: Retained for up to 2 years to support site functionality and optimization.
9. Cookie Policy
Our website, 9010group.com, uses cookies and similar technologies to enhance the user experience, analyze usage, and deliver personalized content. Cookies may include:
– Essential Cookies: Required for website functionality (e.g., login, cart access);
– Functional Cookies: Enhance features like remembering preferences;
– Analytics Cookies: Collect anonymized data about user behavior and interaction;
– Performance Cookies: Monitor system performance and website responsiveness.
10. Cookie Management and Compliance
Upon your first visit to 9010group.com, you are presented with a cookie banner where you can accept or customize your cookie preferences. You can change your settings at any time using the Cookie Settings link on our site. We honor browser-based “Do Not Track” signals and comply with the requirements of GDPR and CCPA regarding cookie consent collection and processing.
11. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. In the event that we discover we have inadvertently collected data from a child without verified parental consent, we will promptly delete such information from our records.
If you believe a child has provided personal data to 9010group.com without appropriate consent, please contact us at [email protected].
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any material updates will be communicated via a notice on our website or direct contact where appropriate. We encourage you to review this policy periodically to remain informed about how we protect your data.
13. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact:
9010 Group
Email: [email protected]
Website: 9010group.com
Compliance and Further Guidance
We are committed to full compliance with all applicable privacy laws, including the GDPR and CCPA. If you have privacy concerns or wish to raise a complaint about how your data is managed, we encourage you to contact us directly. We will respond promptly and respectfully to all inquiries.